Weak illustrative copy
“Solutions for modern businesses”
It does not name the solution, audience or benefit.
Landing page optimisation guide
Written by Neil Webley · Last updated
A good landing page makes the offer clear, matches the visitor’s intent and makes the next step easy. This guide explains how to identify friction, improve the most important elements and test changes rather than relying on assumptions.
Start free with 10,000 website impressions per calendar month. Straightforward tests do not need ongoing developer support.
Landing page optimisation is the process of improving a page so more suitable visitors complete its intended action, such as submitting a form, booking a call, starting a trial or making a purchase.
It is not simply a redesign. It combines visitor intent, message clarity, trust, usability, friction, measurement and experimentation. The goal is to understand what prevents suitable visitors from progressing, then make focused improvements that can be evaluated.
For a broader site-wide audit, use the website conversion optimisation checklist. This guide goes deeper into how to optimise one landing page.
Identify who the page is for, what they expect and what brought them there before changing the design.
Compare the page with the search result, advert, email or social post that preceded it. Check whether the offer, audience, wording and next step remain consistent. Different sources can reflect different levels of awareness, so separate landing pages may be appropriate when visitor needs genuinely differ.
Use Google Search Console to understand search intent, investigate why visitors may not be converting, and learn how stronger message match can help you get more leads from the same advertising budget.
Test idea: Compare a generic hero with one that directly repeats the traffic-source promise.
State what is offered, who it is for, the main benefit, why it is a suitable choice and what happens next.
Vague claims make visitors work to understand relevance. Specific language connects the offer to a recognisable situation or outcome without promising results you cannot support. This is central to making a website work harder and to broader work to improve website conversions.
“Solutions for modern businesses”
It does not name the solution, audience or benefit.
“Run straightforward website A/B tests without ongoing developer support”
It identifies the activity and addresses a practical concern.
Test idea: Compare a broad brand statement with a specific audience-and-benefit proposition.
Make the page purpose and main benefit easy to understand early, then support them with relevant evidence and imagery.
A useful opening normally combines a clear headline, clarifying subheading, relevant image or product preview, visible action and proportionate reassurance. The main action should usually be easy to find early, while complex offers may need supporting explanation before asking for commitment.
Test idea: Compare a benefit-led headline with a feature-led headline.
Test idea: Keep the headline and change the subheading from a repeated slogan to specific supporting detail.
Make one main action descriptive, prominent, usable and consistent with its destination.
Contrast and visibility matter more than any particular button colour. Place the action where visitors are ready for it, repeat the same primary action on long pages, and add relevant reassurance about the next step. Check its size and spacing on mobile.
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Test selected changes in the visual A/B testing editor, learn about editing website text without coding or testing without developers, and explore the free A/B testing tool.
Test idea: Compare generic button copy with wording that names the immediate action and outcome.
Remove obstacles that make the intended task harder, while preserving information visitors genuinely need.
Review competing CTAs, unnecessary links, confusing structure, forced account creation, unclear next steps and information presented too early. Navigation should not be removed universally: reduce it only when doing so supports the page’s specific task without withholding useful routes.
Popups can help when their timing and message are relevant. Intrusive messages that cover content, appear immediately or are difficult to close usually add friction.
Test idea: Compare the standard navigation with a reduced version on a focused paid-campaign page, while retaining essential trust and policy links.
Use genuine, relevant, permissioned and specific reassurance near the moment uncertainty occurs.
Useful proof may include attributable testimonials, sourced reviews, permissioned customer logos or detailed case studies. Operational reassurance can include a clear business identity, contact details, privacy information, delivery or cancellation terms and transparent pricing.
Make the people and policies behind the offer verifiable through about information, relevant questions and answers and clear terms. Decorative or unfamiliar trust badges can reduce credibility rather than improve it.
Test idea: Compare social proof near the primary CTA with the same proof placed only near the bottom of the page.
Collect what is necessary, explain why it is needed and make completion and recovery straightforward.
Use persistent labels, useful field-specific errors, suitable input types, mobile keyboards and accurate privacy reassurance. Make the submit button describe the action, provide an unmistakable confirmation state and explain what happens next.
Shorter forms are not always better. Additional qualifying fields may reduce volume but improve lead suitability or follow-up. Review the trade-off in the context of CRO for lead generation.
Mobile optimisation means designing for the device and task, not merely shrinking the desktop page.
Check that the layout reflows without horizontal scrolling, text remains readable, controls are tap-friendly and adequately spaced, and forms use appropriate keyboards. Ensure sticky bars and popups do not cover important content or controls.
Keep essential offer, pricing, reassurance and next-step information available. Test the complete journey on real phones with different browsers and keyboard states.
Test idea: Compare a standard mobile CTA with a carefully sized sticky CTA that never obscures content.
Provide a stable, secure and functional experience before debating cosmetic refinements.
Optimise image dimensions and formats, remove unnecessary scripts, reserve space for media and render the primary content quickly. Fix broken links and JavaScript errors, set the mobile viewport, use HTTPS, and provide a clear page title and description.
No particular performance score guarantees better conversion. Investigate speed in the context of real devices, journeys and visitors. Use the technical-quality section of the full website checklist for a broader review.
Define the decision before launching the change so the result can answer a useful question.
Choose the primary conversion, write a clear hypothesis and decide the success metric and guardrails in advance. Verify analytics, QA targeting and variation behaviour, run the experiment for a meaningful duration and avoid stopping as soon as the result looks favourable. Record the outcome, limitations and next step.
Learn how to judge whether a website change worked, explore the possible value of a conversion-rate uplift, or build a variation with the visual editor. The Google Optimize alternative guide explains the platform context.
If traffic is too low for a useful A/B test, use customer interviews, support questions, analytics and usability findings to make evidence-informed fixes. For hands-on support, see managed CRO and current pricing.
Use the full Website Conversion Optimisation Checklist to review clarity, trust, forms, mobile usability, accessibility, page speed and measurement before choosing what to test.
Open the Website Conversion Optimisation ChecklistPrioritise broken or misleading experiences first, then serious clarity and trust problems, high-traffic bottlenecks and evidence-backed experiments. Leave cosmetic preferences until later.
You can rate potential impact, supporting evidence, reach, ease, risk and measurability on a simple shared scale. Use the result to structure discussion, not as a scientifically validated scoring model.
Each idea is a hypothesis to investigate, not a promise that one version will win.
Change: Reframe the headline around the outcome.
Why: It may make relevance clearer.
Watch: Primary conversion rate.
Change: Add or remove early explanation.
Why: Visitors may need a different amount of context.
Watch: Primary conversions and qualified leads.
Change: Show the product or the outcome context.
Why: One may explain the offer more effectively.
Watch: CTA clicks and conversions.
Change: Name the immediate action.
Why: A clearer expectation may reduce uncertainty.
Watch: CTA clicks and completed actions.
Change: Alter the first CTA position.
Why: Simple and complex offers need different explanation.
Watch: Primary conversion rate.
Change: Adjust the number of useful fields.
Why: Volume and lead quality may trade off.
Watch: Valid submissions and qualified leads.
Change: Move relevant proof beside the decision.
Why: Reassurance may work best at uncertainty.
Watch: Primary conversions.
Change: Show key price information earlier.
Why: Transparency may improve lead suitability.
Watch: Conversions and downstream quality.
Change: Reduce non-essential campaign-page links.
Why: Focus may help, but some links support trust.
Watch: Primary conversions and exits.
Change: Remove repetition or add needed evidence.
Why: Page length should match decision complexity.
Watch: Primary conversions and lead quality.
Change: Add a genuine cancellation, returns or privacy message.
Why: It may answer the final objection.
Watch: Primary conversions and cancellations.
Change: Keep a non-obstructive action available.
Why: Long mobile pages can separate intent from action.
Watch: Mobile conversions and accidental clicks.
Create a focused variation, define the result you want to measure and test whether the change genuinely improves performance.
This fictional example illustrates clearer communication. It is not a real case study or a claimed conversion result.
The “after” version is clearer because visitors can identify the offer, decide whether it fits them and understand the next step. It still needs measurement: clearer copy is a reason to test, not evidence that conversion will improve.
Businesses selling online can continue with the guide to CRO for ecommerce; smaller teams can explore CRO for small businesses.
Landing page optimisation is the process of improving a page so more suitable visitors complete its intended action, such as submitting a form, booking a call, starting a trial or making a purchase.
There is no useful universal benchmark. A good rate depends on the traffic source, offer, industry, device, price, funnel stage and what the business counts as a conversion.
A landing page normally benefits from one clear primary action. You can repeat that action and include lower-priority supporting links when they help visitors decide.
It depends on the task and visitor. Reducing navigation can focus a campaign page, while keeping useful routes may build trust or help visitors who need more information.
It should be long enough to explain the offer, answer important objections and support the decision without unnecessary repetition. Complex or expensive offers often require more context.
Fix broken or misleading experiences first, followed by serious clarity and trust problems and high-traffic bottlenecks supported by evidence.
Sometimes. It depends on traffic, conversion volume and the expected effect. When traffic is too low, customer research, usability testing and fixing clear defects remain useful.
Review it after meaningful changes to the offer, campaign, audience or website, and whenever analytics or customer feedback suggests new friction.
Start with the highest-priority source of friction, create one clear hypothesis and use FreeCROTool to test the change rather than relying on opinion.
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